This Privacy Policy explains how Budget Garage Door Repairs collects, uses, stores and protects personal information when you use this website, contact us or request our services. We aim to handle personal information in a responsible manner and in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act, 4 of 2013 (POPIA).
1. Who we are
Budget Garage Door Repairs provides garage door repairs, servicing and installations, roller shutter door services, gate motor services and related assistance across Gauteng.
2. Personal information we may collect
Depending on how you use the website or communicate with us, we may collect:
- Your name and surname.
- Your telephone or WhatsApp number.
- Your email address.
- Your property or service location where required to arrange assistance.
- Details about the service, repair or installation you are enquiring about.
- Information you choose to include in a website form, email, phone call or WhatsApp message.
- Technical information such as browser type, device type, IP address, pages visited, referral source and website interaction data where analytics or advertising tools are enabled.
3. How we collect information
We may collect information directly from you when you complete a form, request a quote, phone us, email us, contact us through WhatsApp or otherwise communicate with the business. Some technical information may be collected automatically through cookies, analytics tools, security tools and similar technologies.
4. How we use personal information
We may use personal information to:
- Respond to enquiries and quote requests.
- Arrange repairs, servicing, installations and call-outs.
- Communicate about appointments, work required, quotations, follow-ups and support.
- Maintain records relating to enquiries, customers and completed work.
- Improve website performance, customer service and advertising measurement.
- Detect spam, misuse, fraud or security threats.
- Meet legal, tax, accounting or regulatory obligations where applicable.
5. Legal basis and consent
We process personal information where it is necessary to respond to your request, provide or prepare to provide a service, meet a legal obligation, protect legitimate business interests, or where you have given consent. Where consent is required, you may withdraw it subject to applicable law and any information we are required to retain.
6. Cookies, analytics and advertising
This website may use cookies and similar technologies for basic website operation, security, analytics, advertising and conversion measurement. These tools may collect information about how visitors reach and use the website. Where consent controls are available, non-essential tools may be managed through those controls.
7. reCAPTCHA and spam protection
Website forms may use Google reCAPTCHA or similar security technology to reduce spam and automated abuse. Those services may process technical information in accordance with their own privacy terms.
8. When information may be shared
We do not sell personal information. We may share information only where reasonably necessary with service providers that support website hosting, email delivery, analytics, advertising, security, administration or other business functions, or where disclosure is required by law. Service providers should only receive the information required to perform the relevant service.
9. Information retention
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, to maintain customer and service records, to resolve disputes, or to comply with legal and business record-keeping requirements. Retention periods may differ depending on the type of information and the reason it is held.
10. Information security
Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No website, email system or electronic storage method can be guaranteed to be completely secure.
11. Your rights
Subject to applicable law, you may ask us to confirm whether we hold personal information about you and may request access to, correction of or deletion of certain personal information. You may also object to certain processing or withdraw consent where consent is the basis for processing.
12. Children
This website and the services offered through it are not directed at children. We do not intentionally request personal information from children without appropriate consent where required.
13. Links to other websites and services
The website may contain links to third-party services such as WhatsApp, maps, social platforms or other websites. Their privacy practices are governed by their own policies, and Budget Garage Door Repairs is not responsible for how those third parties process information.
14. Changes to this Privacy Policy
We may update this Privacy Policy when the website, our business processes or legal requirements change. The current version will be published on this page with an updated effective date where appropriate.
15. Contact us
For privacy questions or requests relating to personal information, contact Budget Garage Door Repairs at info@bgdrepairs.co.za or 072 943 0834.